Is Nebedai cruelty-free?
Yes, all our products are cruelty-free. They are also vegan, gluten-free, synthetic fragrance-free and free from any other arch chemicals. We try to limit the amount of different ingredients in a product as our priority is the efficacy of our formulations for our happy customers :)
Where do you manufacture your products?
All our products are made in Senegal. By manufacturing in Senegal we ensure the quality and diversity of our ingredients. Also, we have the vision and ambition to make the 'made in Africa' label mainstream and synonym of quality worldwide.
I didn't receive an order confirmation email and/or my tracking number, is something wrong?
First check your SPAM. If you cannot find the email then email us at email@example.com. For repeat customers we advise you to add our email address, firstname.lastname@example.org, to your contacts list. This will prevent it from going to SPAM.
How can I track the status of my order?
Once we dispatch your order, we will send you an email with a link to track your parcel. If at anytime you have an issue with your order, send an email to email@example.com; We aim to respond within 24 hours or sooner.
Where do you ship your products from?
Our products are shipped in bulk from Senegal to a partner's facility in the UK and France. From the UK and France, our partner dispatches directly the products to you in the UK, the EU and the U.S. We also have a special delivery method for customers in Senegal. For more information about shipment visit our shipping information page.
How long does it take to get my order?
We aim to dispatch your order within 24 to 48 hours, working days only (we don't ship during weekends or holidays), from the moment you place an order on our website. This means that for example if you place an order on Friday, we will dispatch your order by Tuesday next week the latest. To have a delivery estimate from the time we dispatch your order, check the shipping information page
Where do you ship to?
Currently, nebedai.com ships to the UK, the EU & Switzerland, the U.S. and Senegal. To get a detailed list of countries we ship to visit the shipping information page
RETURNS & EXCHANGES
Can I cancel and exchange my order?
Yes, you have the right to cancel your order and we offer exchange under specific requirements. For more information on this topic visit our returns & exchanges page
What forms of payment do you accept?
You can pay using your debit/credit card; We accept Visa, Mastercard, American Express, Maestro. You can also pay via Paypal, Shopify, Apple and Google Pay. For Senegal only, you can pay Cash On Delivery by placing an order via email to firstname.lastname@example.org
My payment didn't go through, what should I do?
If you payment didn't go through, simply email us at email@example.com, someone will assist you.
What does Nebedai mean?
Nebedai means "Never Die" in wolof (a language of Senegal). It is pronounced 'Nay-Bay-Die'.
How is Nebedai different from other skincare brand?
Nebedai develops each new range around one core ingredient not yet widely known or used in skincare. The core ingredient we choose for each range is found in Africa. By doing this, we can work around the properties of the core ingredient and use all its benefits. We think nature knows it best and there are so many secrets we have yet to discover. Therefore our approach is: how can nature inspire innovation and not the contrary.
When are you planning to launch the next product?
Once our next products are ready, they will appear on our website. If the product is not available for purchase yet, you can leave your email on the product page and you'll be notify when the product is available. You can also subscribe to our newsletter to receive the latest update.
Your website is in English only, Je ne parles pas anglais (I don't speak English)!
Our customer service speaks both English and French. In the future we plan to develop a French version of our website.
- choosing a selection results in a full page refresh